Refund & Cancellation Policy

Every new workspace gets a 14-day free trial with no card required, so you can evaluate the platform before paying.

The account owner can cancel any time from Billing → Cancel subscription. Cancellation stops future renewals. You keep access until the end of the period you already paid for. We do not charge cancellation fees.

• If you are not satisfied with your first paid subscription, you can request a full refund of that payment within 7 days of the charge.
• This applies once per company. It covers our subscription fee only.
• Refunds are not available for abuse or breach of our Terms, such as spam or policy violations that lead to suspension.

Renewal payments are non-refundable once charged, so please cancel before the renewal date if you do not wish to continue. If you upgrade mid-cycle, the new plan applies from the date of upgrade at the then-current price. Downgrades take effect at the next renewal. We do not pay out prorated credit for unused time except where required by law.

• WhatsApp and Meta conversation or message charges are billed by Meta to your Meta account. They are outside our control and non-refundable by us.
• Payment-gateway fees charged by third parties where applicable.
• Custom setup, integration or managed-service work once delivered.

Email hello@mecgura.com or message +91 7837722567 on WhatsApp from the account owner's registered email or number, with your company name and payment reference. We review requests within 3 business days.

Approved refunds go back to the original payment method through Razorpay. Your bank or card issuer usually takes 5–10 business days to show it.

If you were charged twice, or charged but your plan was not activated, contact us with the payment reference. Verified duplicate or failed-activation charges are refunded in full regardless of the 7-day window.